Privacy Policy
Effective Date: February 27, 2026
Welcome to Lumizade Gaming (“Lumizade,” “Company,” “we,” “us,” or “our”). We are a
premier publisher of mobile entertainment, specializing in the development and distribution
of engaging mobile applications and games.
This Privacy Policy (“Policy”) serves as a formal legal document outlining our practices regarding the collection, use, processing, storage, and disclosure of information that we may obtain from you (“User,” “Player,” or “you”) when you access our mobile applications, visit our websites, or engage with our related services (collectively, the “Services”).
1. Information We Collect
At Lumizade Gaming, we adhere strictly to the principle of Data Minimization. We categorize the data we process into two distinct streams: information you provide directly and information collected automatically through technical telemetry.
Information You Provide Directly
- User Account: If you elect to register, we may collect credentials such as a username, password, and email address. Social logins (Apple/Google) provide encrypted tokens and basic profile info.
- Support & Communications: When you contact us for technical issues or bug reports, we collect your contact info and the content of your correspondence.
Information Collected Automatically
To ensure the proper functioning, stability, and security of our Services, certain technical data is collected automatically via APIs and SDKs:
- Hardware Markers: Device model, OS version, screen resolution, battery level, storage space, and language settings.
- Unique Identifiers: IDFV (iOS) or Android ID to recognize your device across sessions.
- Game Status: Levels unlocked, missions completed, high scores, and stars earned.
- Economy Data: In-game currency balances and virtual goods transactions.
Note: We do not collect, store, or process your full credit card number, CVV code, or financial banking information. All financial transactions are processed by third-party payment providers.
Prohibition on Minute-Level AI Tracking
Lumizade Gaming adheres to a strict ethical standard regarding the use of AI/ML. We explicitly confirm that we do not utilize AI-based algorithms running in the background to track or analyze your minute-by-minute user actions or behavioral gameplay nuances.
Deterministic "State Data"
Our data collection is strictly limited to information that reflects what you have achieved, rather than how you achieved it:
- Level Progress: Specific levels unlocked or completed.
- Virtual Asset Inventory: Ownership status of in-game items and skins.
- Power-Ups and Abilities: Status of active or stored modifiers.
- Purchase History: Ledger of your acquisition of virtual goods.
2. Purpose of Data Processing
We process your personal information for specific, limited, and legitimate business purposes:
- Service Delivery: To manage your account and provide access to requested Services.
- Cloud Save: To enable restoration of game progress across devices or re-installs.
- In-game Purchases: To deliver virtual goods and maintain entitlement history.
- Security: To detect and prevent cheating, hacking, or unauthorized "mods".
- Compliance: To comply with tax laws, accounting requirements, and consumer regulations.
3. Legal Bases for Processing
If you are located in the EEA, UK, or Switzerland, we process data based on:
- Performance of Contract: Necessary to provide core services like game play and progress saving.
- Legitimate Interests: To secure services, prevent fraud, and analyze high-level aggregated metrics for stability.
- Legal Obligation: Where required by law (e.g., subpoenas or tax reporting).
- Consent: For non-essential tracking technologies or personalized ads where required.
4. Intellectual Property and Integrity of Services
Lumizade Gaming invest substantial resources into our proprietary gaming experiences. Any violation of our integrity clauses (reverse engineering, cloning, or unauthorised derivative works) constitutes a material breach of this Policy.
5. Responsible Gaming and Health Disclaimer
While we deliver engaging experiences, we prioritize the physical and mental well-being of our User base. By using our Services, you agree that Lumizade Gaming shall not be held liable for any potential addiction, dependency, or compulsive behaviour associated with our games.
6. Disclosure of Information to Third Parties
We do not sell, rent, or trade your personal data. We disclose information only to trusted third parties under strict confidentiality agreements:
- Infrastructure Providers: AWS, Google Cloud for hosting servers and databases.
- Payment Gateways: Apple App Store, Google Play Store for transaction processing.
- Legal Enforcement: When required by law to comply with valid subpoenas or regulatory requests.
7. Data Retention and Deletion Protocols
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.
| Data Category | Specific Data Points | Retention Protocol |
|---|---|---|
| Identity & Credentials | User ID, Nickname, Email, Login Time Stamps. | Stored during active use. Deleted 30 days after erasure request or after 24 months of inactivity. |
| Gameplay & Analytics | Level progression, high scores, virtual assets, session duration. | Retained for lifetime of account for save states. Purged after 24 months of inactivity. |
| Financial Records | In-app purchase records, transaction IDs, payment logs. | Retained for 7 years (legal obligation) regardless of account deletion. |
| Technical & Device Data | Model, OS version, IP, resolution, battery state. | Retained during active use. Raw logs cached for 90 days; crash logs for 6 months. |
| Security & Anti-Fraud | Cheating records, hacking attempts, ban history. | Retained for lifetime of the game. Malicious records kept up to 10 years for legal defense. |
8. Children's Privacy and Age Restrictions
Our Services are generally directed toward a general audience. We do not knowingly collect information from children under the specified mandatory age thresholds without parental consent.
| Region | Minimum Age |
|---|---|
| Algeria | 19 |
| Argentina, Canada, Singapore, US | 13 |
| EEA, UK, New Zealand | 16 |
| Australia, Brazil, India, Saudi Arabia, Malaysia | 18 |
| Indonesia, Kuwait, UAE | 21 |
9. Security of Data and Infrastructure
We utilize Transport Layer Security (TLS) 1.2+ for transmission and Advanced Encryption Standard (AES) for storage. Access is strictly limited to authorized personnel using Multi-Factor Authentication (MFA).
10. Your Data Protection Rights
You have the Right to Access, Rectification, Erasure (Right to be Forgotten), Restriction of Processing, and Data Portability. To exercise these rights, please contact us via the email provided in Section 12.
11. Changes to This Privacy Policy
We may update our Policy from time to time. Changes are effective immediately upon posting to this page.
12. Contact Us
If you have any questions, please contact us at:
Lumizade Gaming
Pune, Maharashtra, 411060
Email: lumizade.gaming@gmail.com